Refund & Replacement Policy

Each subscription you buy from Elite Access BD comes with a warranty that lasts for the entire plan duration. If the service stops working during that time because of an issue on our side, we fix it or replace it free of charge.

Because the product is digital, our standard remedy is a replacement, not a refund. Message us on WhatsApp with your order details and a short description of the problem (a screenshot helps). We will verify it and send a working replacement — usually within a few hours, and at most within 24 hours.

You are entitled to a 100% refund if:

• We cannot deliver your order at all after payment.
• The plan you paid for is out of stock and you do not want an alternative.
• The service never worked from the start and we cannot provide a replacement.
• You were charged twice for the same order.

If an issue happens in the middle of your plan and a replacement is not possible, we refund the unused portion of your subscription on a pro-rata basis — the days you did not get to use.

• Changing your mind after the account or access has been delivered.
• Sharing, resetting the password, changing the email, or altering account settings without asking us first.
• Buying the wrong plan or duration and asking to cancel after delivery.
• Restrictions caused by the provider itself — region blocks, device limits, or policy changes on their side.
• Problems caused by your own internet connection or device.

Send us a WhatsApp message within the plan duration including your order ID, the product name, and what went wrong. We review every request personally. Approved refunds are sent back to your original payment method (bKash, Nagad, Rocket or card) within 3–7 working days depending on the provider.

This policy exists to protect genuine customers. Repeated or abusive refund requests, chargeback attempts without contacting us, or sharing purchased accounts publicly may lead to the order being voided without a refund.